Cancel / Change Order Policy
Last Updated: March 22, 2026
We understand that circumstances may change after an order has been placed. Whether you need to update your shipping information, modify your purchase, or request a cancellation, our team will make every reasonable effort to assist whenever possible.
Because orders move quickly through our fulfillment process, changes and cancellations can only be accommodated before processing reaches a point where modifications are no longer possible. This policy explains how requests are handled, what limitations may apply, and what customers can expect throughout the process.
We encourage you to review your order carefully before completing checkout to help avoid unnecessary delays or adjustments later.
Order Changes
If you need to make changes after placing an order, please contact our customer support team as soon as possible. Early requests provide the greatest opportunity for modifications before fulfillment begins.
Depending on the status of your order, we may be able to assist with requests such as:
- Updating the shipping address.
- Correcting the recipient's name.
- Fixing contact information.
- Adjusting product quantities.
- Changing a product option, such as size or color, when inventory is available.
- Removing an item from an order before fulfillment.
All requested changes are reviewed individually. Approval depends on inventory availability, payment verification, and the current stage of order processing.
Once an order has entered fulfillment or has been transferred to a shipping carrier, modifications are generally no longer possible.
Cancellation Window
Customers may request to cancel an order shortly after it has been submitted. Since our fulfillment team begins preparing orders quickly, cancellation requests should be submitted immediately after purchase.
If the order has not yet entered processing, we will make every reasonable effort to approve the cancellation. However, submitting a cancellation request does not automatically guarantee that the order can be stopped.
Requests received after fulfillment has begun may no longer qualify for cancellation.
To improve the likelihood of a successful cancellation, please include your order number and submit your request without delay.
Processed Orders
Orders that have already entered processing are prepared for shipment immediately. During this stage, inventory is reserved, products are packed, shipping documentation is generated, and carrier arrangements begin.
Because of these operational steps, processed orders usually cannot be canceled or modified.
If your order has already shipped, it must follow the normal return process if it qualifies under our Return & Refund Policy.
Shipping notifications and tracking information indicate that fulfillment has been completed and the package has been transferred to the carrier.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout. Incorrect addresses, missing apartment numbers, incomplete postal codes, or inaccurate recipient information may delay delivery or prevent successful shipment.
If you notice an error immediately after placing your order, please contact us as soon as possible. We will make every reasonable effort to update the information before the package enters fulfillment.
Once a shipment has been processed or dispatched, address corrections may no longer be available.
If a package is returned because an incorrect shipping address was provided, additional shipping charges may apply before the order can be shipped again.
We are not responsible for delivery issues resulting from inaccurate information submitted during checkout.
Refunds
If a cancellation request is successfully approved before processing begins, any eligible payment will be refunded using the original payment method.
Approved refunds are typically processed within 10 business days. Depending on your payment provider, additional time may be required before the funds appear in your account.
No restocking fee is charged for approved cancellations that qualify for a refund.
If an order has already shipped and cannot be canceled, refund eligibility will instead be determined according to our Return & Refund Policy after the returned merchandise has been received and inspected.
Replacement Orders
In some situations, placing a new order may be the fastest solution when changes cannot be applied to an existing purchase.
Examples may include:
- Changing to a different size after fulfillment has begun.
- Selecting another product after shipment preparation.
- Updating delivery information after the package has already shipped.
- Replacing an order that could not be modified before processing.
Our support team will gladly explain the available options based on your order status and current inventory.
Customer Responsibilities
Customers play an important role in ensuring a smooth ordering experience. Before submitting your purchase, please carefully review all order details, including product selections, quantities, billing information, shipping address, and contact information.
To help prevent delays or unnecessary changes, we recommend that you:
- Verify your shipping address before checkout.
- Confirm your selected product options.
- Review billing details carefully.
- Monitor your email for order confirmations and shipping updates.
- Contact us immediately if you discover an error.
Prompt communication greatly improves our ability to assist with modifications before fulfillment begins.
Contact Us
If you need to request an order change, cancellation, or have questions regarding your purchase, please contact our customer support team as soon as possible.
Email: contact@melitza.com
Our team reviews requests during normal support hours and will respond as promptly as possible. While we cannot guarantee that every request can be accommodated, we are committed to providing timely assistance and clear communication throughout the process.
Thank you for shopping with us. We appreciate your understanding and cooperation in helping us process orders accurately and efficiently while delivering the best possible customer experience.