Privacy Policy
Last Updated: March 17, 2026
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, browse our products, place an order, or communicate with our customer support team. We are committed to handling your information responsibly and maintaining transparency about our data practices.
By accessing or using our website, you acknowledge that you have read and understood the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of the website.
Information We Collect
To provide our products and services efficiently, we may collect information that you voluntarily provide as well as certain technical information generated while you interact with our website.
The information we may collect includes:
- Name and contact information provided during checkout or customer support requests.
- Shipping and billing addresses.
- Email address used for order confirmations and customer communication.
- Order history, purchased products, and transaction details.
- Device information such as browser type, operating system, and general technical identifiers.
- Website usage information, including pages visited, browsing activity, and interactions with website features.
You may also voluntarily provide additional information when contacting our support team regarding questions, returns, exchanges, or other customer service matters.
How We Use Information
The information we collect is used to provide a reliable shopping experience and improve the quality of our services.
Examples of how your information may be used include:
- Processing and fulfilling orders.
- Providing shipping updates and order confirmations.
- Responding to customer inquiries and support requests.
- Managing returns, refunds, and exchanges.
- Improving website functionality and user experience.
- Detecting unauthorized activity or protecting website security.
- Maintaining internal business records.
- Improving products and customer services through aggregated usage information.
We use only the information reasonably necessary to operate our website and provide customer support.
Cookies
Our website uses cookies and similar technologies to improve browsing performance, remember user preferences, maintain shopping cart functionality, and better understand how visitors interact with our website.
Cookies may help us recognize returning visitors, remember certain website settings, and improve navigation. They also assist with website performance analysis and ongoing improvements.
You may manage or disable cookies through your browser settings; however, some website features may not function properly if cookies are restricted.
Marketing Communications
From time to time, customers may choose to receive updates regarding products, promotions, or other news related to our store.
Participation in marketing communications is voluntary. If you no longer wish to receive promotional emails, you may follow the unsubscribe instructions included in the communication or contact our customer support team for assistance.
Operational communications, including order confirmations, shipping updates, return notifications, and customer service responses, may still be sent when necessary to complete your purchase or respond to your request.
Payment Information
We currently accept payments through PayPal and Venmo. Payment transactions are processed through secure payment providers.
We do not intentionally store complete payment credentials that are processed through these payment platforms. Payment authorization and transaction processing occur within secure payment environments designed to protect financial information.
Customers are responsible for providing accurate billing information to ensure successful payment processing.
Security
Protecting customer information is a priority. We maintain reasonable administrative, technical, and operational safeguards intended to help protect information against unauthorized access, misuse, alteration, or disclosure.
While no online system can guarantee absolute security, we continually work to maintain a secure shopping environment and encourage customers to protect their own account information, devices, and internet connections.
If you believe your information has been used improperly while interacting with our website, please notify us promptly so we can investigate the matter.
Data Retention
We retain customer information only for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve inquiries, and improve our services.
The length of time information is retained may vary depending on the type of information collected and the purpose for which it was obtained. Once information is no longer required for legitimate business purposes, it is securely deleted or anonymized where appropriate.
Retention practices are periodically reviewed to help ensure information is not stored longer than necessary.
Third-party Services
To operate our website and provide our services, we may work with trusted third-party service providers that support functions such as payment processing, shipping, website hosting, analytics, customer communications, and order fulfillment.
These providers receive only the information reasonably necessary to perform the services requested on our behalf.
Although we carefully select service providers that support reliable business operations, their handling of information is governed by their own privacy practices when customers interact directly with those services.
Children's Privacy
Our website is intended for general audiences and is not designed for individuals who are below the age required to independently make purchases under applicable local requirements.
We do not knowingly collect personal information directly from children through our website. If a parent or guardian believes that information has been submitted unintentionally, they may contact us so that we can review the request and take appropriate action where necessary.
Parents and guardians are encouraged to supervise children's online activities and internet use.
Changes
We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, or information management practices.
Whenever revisions are made, the "Last Updated" date displayed at the top of this page will be revised accordingly. Continued use of the website following publication of an updated policy indicates acceptance of the revised version.
We recommend reviewing this page regularly to stay informed about how your information is handled.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact our customer support team.
Email: contact@melitza.com
We appreciate your trust and remain committed to protecting your privacy while providing a secure, transparent, and enjoyable shopping experience.