Privacy Policy

Respecting your privacy and protecting your personal information.

Introduction

Melitza values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website, place an order, contact our team, or interact with our services.

We believe privacy should be handled with transparency and professionalism. By using our website, you acknowledge the practices described in this policy.

Information We Collect

Depending on how you interact with our website, we may collect information that helps us process orders, provide support, and improve your shopping experience.

Name
Billing and shipping address
Email address
Phone number when provided
Order details and purchase history
Payment confirmation information
Website usage data such as browser type, device type, and page interactions

We only collect information reasonably necessary for legitimate business purposes.

How We Use Information

Your information may be used to operate our store efficiently and deliver a reliable customer experience.

Purpose	Examples
Order Fulfillment	Processing purchases, shipping products, sending confirmations
Customer Support	Responding to questions, returns, and service requests
Store Improvement	Analyzing performance and improving website usability
Security	Fraud prevention and account protection

Payment Information

Payments are processed through secure payment providers. Melitza does not intentionally store full sensitive payment card details on our systems unless required for lawful operational purposes through approved providers.

Payment transactions may be reviewed for fraud prevention, billing verification, or transaction security.

Cookies & Similar Technologies

Our website may use cookies or similar technologies to remember preferences, maintain website functionality, analyze traffic, and improve user experience. Cookies can also help keep your shopping cart active during browsing sessions.

You may adjust browser settings to manage cookies. Disabling certain cookies may affect website functionality.

Sharing of Information

We do not sell your personal information. We may share limited information when necessary to operate our business responsibly, including with:

Shipping carriers for delivery purposes
Payment processors for transaction completion
Technology or service providers supporting store operations
Legal authorities when required by applicable law

Any sharing is limited to legitimate operational needs.

Data Security

We use reasonable administrative, technical, and operational safeguards to help protect personal information from unauthorized access, misuse, or loss. While no system can guarantee absolute security, we continuously aim to maintain responsible data practices.

Your Choices

You may request updates to your contact information, ask questions about your data, or contact us regarding privacy concerns. You may also choose not to provide certain information, although doing so may limit some services such as checkout or support.

Third-Party Links

Our website may occasionally contain links to third-party websites or services. We are not responsible for the privacy practices of external websites. We encourage reviewing their policies separately when visiting them.

Policy Updates

We may revise this Privacy Policy periodically to reflect operational updates, legal requirements, or website changes. Updated versions become effective when posted on this page.