Return & Refund Policy

Last Updated: March 18, 2026

Your satisfaction is important to us, and we want you to feel confident when shopping with our store. If your purchase does not meet your expectations, this Return & Refund Policy explains how eligible returns are handled, when refunds are issued, and what to expect throughout the process.

We encourage customers to review this policy before placing an order. By completing a purchase, you acknowledge that you understand the return and refund procedures described below.

Eligibility

Most purchases may be returned within 30 days from the date of delivery, provided the item satisfies the eligibility requirements outlined in this policy.

To qualify for a return, the product should be sent back within the applicable return period and must be in a condition that allows our team to complete an inspection. Requests submitted after the return window has expired may not qualify for a refund.

If you are unsure whether your purchase is eligible, please contact our customer support team before sending your package.

Return Conditions

Returned merchandise should meet the following conditions whenever possible:

  • The return request is made within 30 days after delivery.
  • The item is clean, unworn, and unused.
  • Original tags remain attached when applicable.
  • The product is returned in its original packaging whenever available.
  • All accessories, promotional items, and included components are returned together.

Items showing excessive wear, alterations, misuse, or damage caused after delivery may not qualify for a full refund.

Non-returnable Items

Although we strive to provide flexible return options, certain products or situations cannot be accepted for return.

  • Items returned beyond the 30-day return period.
  • Products showing signs of use beyond normal inspection.
  • Items with missing essential parts or accessories.
  • Products that have been intentionally altered after delivery.
  • Items damaged through improper handling after receipt.

If a returned item does not satisfy the conditions above, it may be declined or returned to the customer without a refund.

Return Process

To begin a return, please contact our customer support team before shipping any merchandise. This allows us to review your request and provide the appropriate return instructions.

When submitting your request, please include your order number along with a brief explanation of the reason for the return. Providing photographs may also help us evaluate certain issues more efficiently.

After your request has been reviewed, you will receive instructions explaining how to prepare and send your return package.

Customers are encouraged to package returned merchandise carefully to reduce the risk of shipping damage during transit.

Inspection

Every returned package undergoes an inspection after it arrives at our fulfillment facility. During this review, our team verifies that the returned merchandise matches the original order and satisfies the return requirements described in this policy.

The inspection process also helps confirm the overall condition of the item, verify included accessories, and identify any shipping damage that may have occurred while the package was being returned.

Refund approval begins only after the inspection has been completed successfully.

Refund Timeline

Approved refunds are processed within 10 business days after the returned merchandise successfully completes inspection.

Refund Stage

Estimated Time

Return Window

30 Days

Inspection

After Returned Package Arrives

Refund Processing

Up to 10 Business Days

Restocking Fee

No Fee

Actual posting times may vary depending on your payment provider.

Refund Method

Approved refunds are issued using the same payment method originally used during checkout whenever possible.

Depending on your payment provider, additional processing time may be required before the refunded amount becomes visible in your account.

We do not charge any restocking fee for approved returns.

Late Refunds

If your refund has been approved but you have not yet received the funds, please allow sufficient time for your financial institution or payment provider to complete its internal processing.

If more than the expected processing period has passed, we recommend reviewing your payment account before contacting us for additional assistance. Our support team will gladly help verify the refund status.

Damaged Items

If your order arrives damaged, please notify us as soon as possible after delivery.

To help us review the situation quickly, please provide clear photographs of the damaged item, the shipping label, and the packaging. These images allow us to evaluate the issue and determine the most appropriate resolution.

Please avoid discarding the packaging until your request has been reviewed.

Wrong Items

If you receive an item that differs from the one shown on your order confirmation, please contact our customer support team promptly.

Include your order number together with photographs of the item received so we can investigate the issue. Once confirmed, we will work with you to provide an appropriate solution.

Exchanges

We understand that customers occasionally need a different size or replacement item. Exchange requests are reviewed individually based on current inventory availability.

If an exchange cannot be completed because the requested item is unavailable, an eligible refund may be offered instead once the returned merchandise has been inspected and approved.

Customers should contact our support team before returning merchandise intended for exchange.

Contact Us

If you have any questions regarding returns, exchanges, inspections, or refunds, our customer support team is happy to assist.

Email: contact@melitza.com

We appreciate your trust and are committed to handling every return request fairly, efficiently, and with clear communication throughout the process.