Return & Refund Policy

Simple returns, transparent refunds, and customer-focused support.

Return Eligibility

At Melitza, we want every customer to feel confident when shopping with us. If your purchase is not the right fit, does not meet expectations, or you simply decide it is no longer needed, you may request a return within 30 days of the delivery date.

Returned merchandise should be in original condition, unworn, unwashed, and free from damage beyond normal inspection. Items should be returned with original tags, accessories, and packaging whenever available. This helps our team complete inspections quickly and process your request without unnecessary delay.

Once the returned item is received and approved after inspection, refunds are typically completed within 10 business days. We do not charge restocking fees, hidden handling fees, or return processing fees. Our goal is to keep the process fair, clear, and customer-friendly.

If an item is returned outside the return window or arrives in a condition inconsistent with our eligibility requirements, the request may be reviewed individually and may not qualify for a standard refund.

Return Eligibility

To qualify for a return, items should be in original condition, unworn, unwashed, and free from damage beyond normal inspection. Products should include original tags and packaging when available.

We reserve the right to decline returns that show clear signs of use, alteration, or damage not related to shipping transit.

How to Start a Return

To begin a return request, please contact our Store Information team with your order number and reason for return. Once reviewed, we will provide the next steps for sending the item back.

Contact us with your order details.
Receive return instructions.
Package the item securely.
Send the return shipment.
Receive confirmation after inspection.

Refund Process

After the returned item arrives and is inspected, approved refunds are issued to the original payment method. Refund processing is typically completed within 10 business days, depending on banking timelines.

No restocking fees or administrative return fees are charged.

Stage	Estimated Time
Return Request Submitted	Within 30 Days of Delivery
Inspection After Receipt	1–3 Business Days
Refund Completion	Up to 10 Business Days

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us promptly with your order number and photos if available. We will review the issue and work toward a suitable resolution.

Exchanges

If you would like a different size or item, please contact us first. Availability may vary based on stock levels at the time of your request.

Non-Returnable Situations

Returns may be declined for items sent back outside the 30-day period, products returned in heavily used condition, or items missing essential components originally included.