Frequently Asked Questions (FAQ)
Last Updated: March 24, 2026
Welcome to our Frequently Asked Questions page. Below you'll find answers to many of the questions customers ask before and after placing an order. If you cannot find the information you're looking for, please contact our customer support team and we'll be happy to assist you.
Orders
1. How do I place an order?
Simply browse our collection, select your preferred dress, choose any available options, add the item to your cart, and proceed through checkout by following the on-screen instructions.
2. Will I receive an order confirmation?
Yes. Once your payment has been successfully completed, an order confirmation email will be sent to the email address provided during checkout.
3. Can my order be canceled?
Cancellation requests should be submitted as soon as possible after placing your order. If processing has not yet begun, we will make every reasonable effort to approve the request.
4. Can I change my order after checkout?
Changes may be possible before fulfillment begins. Once an order has entered processing or has shipped, modifications are generally no longer available.
Payments
5. Which payment methods do you accept?
We currently accept PayPal and Venmo for purchases made through our website.
6. When will my payment be charged?
Your payment is processed when your order is successfully submitted and authorized through the selected payment provider.
7. Why was my payment declined?
Payments may be declined because of insufficient funds, incorrect billing information, authorization issues, security verification, or temporary payment provider interruptions.
Shipping
8. How long does order processing take?
Orders are generally processed within one business day after payment has been successfully confirmed.
9. How long does shipping take?
Standard delivery usually requires between two and six business days after processing has been completed.
10. How much does shipping cost?
We offer standard shipping at a flat rate of $6.99 per order.
11. Which shipping carriers do you use?
Orders may be delivered by USPS, UPS, or FedEx depending on destination and logistics availability.
12. Do you ship internationally?
No. At this time, we only offer shipping within the United States.
13. What happens if my package is delayed?
Delivery delays may occasionally occur because of weather, transportation issues, or increased carrier demand. Most delayed shipments continue moving and arrive shortly afterward.
Tracking
14. How can I track my order?
Once your package has been shipped, you'll receive a shipping confirmation email containing tracking information whenever available.
15. My tracking number isn't updating. What should I do?
Please allow some time for the carrier to scan the package into its system. Tracking information may not update immediately after shipment.
Address Changes
16. Can I change my shipping address?
Yes, if your order has not entered fulfillment. Contact us immediately after placing your order to request an address update.
17. What if I entered the wrong address?
Please notify us as soon as possible. Once a shipment has been processed or dispatched, address corrections may no longer be possible.
Returns & Refunds
18. What is your return period?
Eligible items may be returned within 30 days from the delivery date.
19. How do I start a return?
Please contact customer support with your order number before sending any item back. We'll provide return instructions after reviewing your request.
20. How long do refunds take?
Approved refunds are processed within 10 business days after the returned item has passed inspection.
21. Is there a restocking fee?
No. Approved returns are not subject to a restocking fee.
22. What if I receive a damaged item?
Please contact us promptly and include photographs of the damaged product and packaging so we can review the situation and assist you.
23. What if I receive the wrong item?
Contact our support team with your order number and photos of the received item. We'll investigate and provide an appropriate solution.
24. Can I exchange an item?
Exchange requests are reviewed individually and depend on product availability at the time your request is received.
Products
25. Are product colors exactly the same as shown?
We strive for accurate photography, but colors may vary slightly depending on your monitor, mobile device, and display settings.
26. How do I choose the correct size?
Please review the sizing information available on the product page before placing your order. If you have questions, contact our support team before purchasing.
Customer Service
27. How can customer support help me?
Our support team can assist with questions about orders, shipping, returns, refunds, product information, payment issues, tracking, and general shopping inquiries.
28. How quickly should I contact support if there's an issue?
We recommend contacting us as soon as possible after discovering any issue. Early communication often allows us to provide faster and more effective assistance.
Contact Us
If your question was not answered above, our customer support team will be happy to assist you.
Email: contact@melitza.com
We appreciate your trust in our store and are committed to providing clear communication, dependable service, and a smooth shopping experience from the moment you place your order until it arrives at your door.