Frequently Asked Questions

Browse our collections, add your favorite items to cart, and proceed to checkout. Follow the on-screen steps to complete payment and confirm your purchase.

Yes, if your order has not yet shipped. Please contact us as soon as possible after purchase so we can review available options.

Yes. After a successful purchase, a confirmation email will be sent to the email address entered during checkout.

Orders are typically processed within 1 business day. Standard transit time is usually 2–6 business days, for an estimated total delivery time of 3–7 business days.

We currently offer a flat shipping rate of $5.99 for eligible domestic orders.

Depending on destination and logistics efficiency, orders may ship with USPS, UPS, or FedEx.

At this time, we currently ship within the United States only.

Once your order ships, you may receive a confirmation email with tracking details. Please allow time for the carrier to update scans.

Tracking updates can occasionally take time after label creation. If no movement appears after a reasonable period, contact us for assistance.

Eligible returns may be requested within 30 days of delivery.

Approved refunds are typically completed within up to 10 business days after return approval.

No. We do not charge restocking or return processing fees.

We currently accept PayPal and Venmo.

We use established payment platforms designed to provide secure transaction processing.

Store: Melitza

Address: 2300 Maple Ave Unit 60, Torrance, CA 90503, United States

Email: support@melitza.com

Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Website: melitza.com