Shipping & Delivery Policy

Last Updated: March 15, 2026

Thank you for choosing to shop with us. We are committed to providing a reliable shipping experience from the moment you place your order until it arrives at your doorstep. This Shipping & Delivery Policy explains how orders are processed, estimated delivery timelines, shipping charges, carrier information, tracking procedures, and the steps to follow if unexpected delivery issues occur.

Please review the information below before placing your order. By completing a purchase, you acknowledge that you have read and understood the shipping procedures described on this page.

Order Processing

Every order is carefully reviewed before shipment to help ensure product accuracy and packaging quality. Once an order has been successfully submitted, our fulfillment team begins preparing it as quickly as possible.

Orders are typically processed within 1 business day. Business days are Monday through Friday and exclude weekends and major holidays. Orders submitted after the daily processing cut-off time will begin processing on the next business day.

During periods of unusually high demand, promotional events, or holidays, processing may require additional time. If a significant delay occurs, we will make every effort to notify affected customers through the email address provided during checkout.

Shipping Time

After an order has completed processing, it is transferred to one of our shipping partners for delivery.

The estimated transit time is generally between 2 and 6 business days. Delivery estimates begin after processing has been completed and may vary depending on the destination, carrier operations, weather conditions, or seasonal shipping volumes.

Please note that estimated delivery dates are provided for convenience and should not be interpreted as guaranteed arrival dates.

Shipping Cost

Shipping Method	Cost
Standard Shipping	Flat Rate $6.99

The shipping charge is calculated during checkout and will appear before your payment is finalized. There are no hidden shipping fees added after your purchase has been completed.

Delivery Time

Stage	Estimated Time
Order Processing	1 Business Day
Transit Time	2–6 Business Days
Estimated Total Delivery	3–7 Business Days

Delivery times are estimates and may vary depending on carrier operations and destination.

Cut-off Time

Orders placed before 5:00 PM (EST), Monday through Friday, generally begin processing the same business day.

Orders submitted after the cut-off time, on weekends, or on holidays will enter processing on the next available business day.

Shipping Carriers

To provide dependable nationwide delivery, we work with established shipping providers, including:

• USPS
• UPS
• FedEx

The carrier assigned to your shipment depends on delivery destination, package size, operational efficiency, and logistics availability.

Tracking Orders

Once your order has been shipped, you will receive a shipment confirmation email containing tracking information whenever available.

Please allow a short period for the carrier's tracking system to update after the shipping notification has been sent. Tracking activity may not appear immediately while the package is being scanned into the carrier's network.

Customers are encouraged to monitor tracking updates throughout the delivery process and ensure someone is available to receive the shipment when appropriate.

Delivery Delays

Although we strive to meet all estimated delivery windows, certain circumstances beyond our control may result in delays. Examples include severe weather, transportation disruptions, carrier capacity limitations, mechanical issues, or increased shipping volume during holidays.

Should an unexpected delay occur, we appreciate your patience while the carrier works to complete delivery. Most delayed shipments continue moving through the carrier's network and arrive shortly afterward.

Lost Packages

If your tracking information indicates that your package has not arrived within a reasonable period after the estimated delivery date, please contact us for assistance.

Our team will work with the shipping carrier to investigate the shipment and determine the appropriate next steps. Investigation times vary depending on the carrier and shipment status.

Incorrect Address

Please verify your shipping address carefully before submitting your order.

If an incorrect or incomplete address is provided, shipping delays or failed delivery attempts may occur. We are unable to guarantee successful delivery when inaccurate address information is entered during checkout.

If you notice an error immediately after placing your order, please contact us as soon as possible. While we will make every effort to update the shipping information before fulfillment, address changes cannot be guaranteed once processing has begun.

Returned Packages

Packages returned by the shipping carrier due to an undeliverable address, repeated failed delivery attempts, or refusal of delivery may be returned to our fulfillment facility.

Once the returned shipment has been received and inspected, we will contact you regarding available options. Additional shipping charges may apply if a new shipment is requested because of address-related delivery issues.

Damaged Deliveries

Every package is prepared with care before leaving our fulfillment facility. However, shipping accidents can occasionally occur during transportation.

If your package arrives visibly damaged, or if the contents appear damaged after opening, please contact our customer support team promptly. Including photographs of the package, shipping label, and damaged product will help us review the situation more efficiently.

We recommend keeping all original packaging materials until the issue has been resolved.

International Shipping (Not Available)

At this time, we only offer shipping within the United States.

International shipping services are currently unavailable. Orders requesting delivery outside our supported shipping region cannot be processed.

We appreciate your understanding and may expand our shipping destinations in the future.

Order Changes

If you need to update your shipping address or request another modification after placing your order, please contact us immediately.

We will attempt to accommodate requests received before fulfillment begins. Once an order has entered processing or has already been shipped, changes may no longer be possible.

Order Cancellation

Cancellation requests should be submitted as soon as possible after an order is placed.

If processing has not yet started, we will make every reasonable effort to cancel the order. Orders that have already entered fulfillment or have been shipped can no longer be canceled and must follow our return process if eligible.

Contact Us

If you have any questions regarding shipping, delivery status, processing times, or other shipping-related concerns, our customer support team is happy to assist.

Email: contact@melitza.com

We appreciate your confidence in our service and remain committed to providing a smooth, dependable, and transparent delivery experience for every order.